THE BASEMENT PRIVACY NOTICE


The following contains:
Important privacy information for the The Basement Member.

This privacy notice is provided to you by Myer and The Basement and contains important information regarding the collection, use, disclosure, security and access of your personal information.

Collection

The information we collect includes:

  • Information provided by you on the Sign-up Form
  • Information that we may gain from other sources such as the MYER one Card, Coles Myer Source MasterCard or FlyBuys program or from specialist service providers such as loyalty program administrators
  • Information you may provide from time to time through contact with the The Basement Customer Service Centre or that you provide on the The Basement website at www.basement.net.au

Use and disclosure
To administer your communications, Myer may disclose your information to Specialist service providers such as, but not limited to: loyalty program administrators, data analysis specialists, statement producers, data mail houses, data processing organisations and specialist call centres.

Where such disclosures are made, your personal information will be protected through confidentiality agreements and other contractual obligations.

Myer may also use your information to keep you informed about special promotions, events, product launches and other special offers and discounts, relevant to the program and its Cardholders or Members through various communication channels.

For planning, research, marketing and product and service development, your information may also be shared with Coles Myer Ltd and its subsidiaries. Visit www.colesmyer.com.au

Aggregated (or de-identified) data may be shared with approved business partners from time to time for analysis and research purposes and in the development of products and services and promotional offers.

For the prevention and detection of fraudulent activity, your information may be shared with law enforcement bodies and as and if required by legislation.

Safeguarding your information
Myer will take all reasonable steps to ensure your personal information is protected from unauthorised access, misuse, modification and disclosure while stored or transmitted by us.

Each Member or Cardholder will be assigned a membership or card number upon acceptance of enrolment in the The Basement Program. This number will be used for security of information and for identifying Members or Cardholders.

  • Access to your personal information
    The Basement Members or Cardholders may access their personal information by visiting the The Basement website at www.basement.net.au, calling the The Myer Customer Service Centre on
    1 800 811 611, or writing to: The Privacy Manager, c/o Myer Compliance Department, 7/295
    Lonsdale St Melbourne 3000.
  • Myer reserves the right to charge a nominal fee to cover retrieval costs in the event of a complex and comprehensive request for access.

WEBSITE PRIVACY NOTICE

Important privacy information for Membership of the The Basement program

The information pages on the The Basement web site are hosted by Myer Ltd ABN 83 004 143 239. This privacy notice is provided to you by Myer and The Basement and contains important information regarding the collection, use, disclosure, security and access of your personal information.

Your personal information on the web

We do not collect personal information when you visit our site unless you sign-up. If you would like to know more about our privacy practices concerning your personal information, please refer to the The Basement Privacy Notice below.

Signing up Online

When you sign-up at  The Basement online, the The Basement Privacy Notice provides detailed information about the collection, uses and disclosure of your personal information and informs you of other matters of which the Privacy Act requires us to make you aware. You should read this carefully.

 

Log Files


In order to collect user statistics we may log user information both anonymously and against user accounts.

Web site security

The Basement will take reasonable steps to protect Member information from misuse and loss and any unauthorised access, modification and disclosure.

The Basement assumes no responsibility for the information practices of third-party sites where a user is able to access their sites through ours, and encourages users to review each site's privacy policy before disclosing any personally identifiable information.